Essentials of Communication: Effective Listening

Course Code: REL-ALL-0-ECEL

Hours: 1

Type: Online Course

Content Expiration Date: 12/31/2024

Learning Objectives:
Recognize that listening is a critical communication skill, and understand its value to your managerial and leadership effectiveness.
Discover the different listening styles that can either help or hinder your ability to lead and influence others.
Learn and apply best-practice techniques for improving your active listening skills.

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: Listening: A Key Leadership Competency

Meet Jamal

High-Stakes Consequences of Not Listening

High-Value Rewards of Effective Listening

Review

Summary

Section 3: Listening Styles: From Passive to Active

Listening is More than Just Hearing

Passive vs. Active Listening

Review

Summary

Section 4: Best Practices for Effective Listening

Tips and Techniques for Active Listening

Review

Summary

Section 5: Conclusion

Summary

Course Contributor

References

Congratulations!

Expert Reviewer: David A. Winter, MBA, SPHR, SHRM-SP

​​​​​​​Mr. Winter received an MBA from the University of Richmond and a BA in Psychology from the University of Virginia. He is certified as a Senior Professional in Human Resources by the Human Resources Certification Institute and as a Senior Certified Professional by the Society for Human Resource Management. Mr. Winter has served as an HR executive in a variety of business settings and has more than 30 years of experience as a human resources practitioner. He is currently the president of an HR consulting firm focused on HR strategy and leadership, organizational and individual development, coaching, and training. 

Target Audience:
The target audience for this course is: Introductory level Human Resource Professional; in the following settings: All Healthcare Settings.

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Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.

To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.